Work
Steps team draws inspiration from the teachings of Paulo Freire, emphasizing the central role of learner participation in our approach. We believe that engagement and interactivity strengthen collective learning and knowledge exchange.
Through active participation, individuals share experiences and capacities, which enhances the effectiveness of our interventions and fosters ownership and agency among participants.
Steps' approach is also inspired by INTRAC's Consulting for Change (C4C) program, emphasizing consulting with soul and focusing on value-based consulting that respects partners' and clients' culture, history, and identity. This approach aims to create change from within and ensure sustainable outcomes.
We design our interventions ensuring:
Use of active learning techniques such as: group work, role plays, acting, drawing, music, open spaces, world cafes, forum theater, collage, games etc.
Engaging participants in safe, open and rich conversations that build on different perspectives and experiences.
Building on the potentials, knowledge and expertise of participants.
Building relationships between participants and team building.
Creating spaces with critical thinking, reflection and continuous learning.
Work Areas
Knowledge Production and Development
Knowledge Production and Development
Since its beginning, knowledge production and development have been central to Steps' mission. We specialize in creating training tools, educational curricula, and materials tailored to community needs. Our collaborative team of experts ensures content is both engaging and aligned with learning goals. Through systematic approaches, we emphasize relevance and impact, empowering individuals and groups with the skills and knowledge for meaningful change. This includes:
- Design and facilitate knowledge production and development processes.
- Conduct thorough research to gather data and identify insights.
- Embrace innovation and creativity and foster collaboration and interdisciplinary teamwork.
- Ensure relevance to the needs and priorities of communities.
- Develop content and make knowledge accessible, understandable and interactive.
- Implement quality assurance processes to maintain relevance.
Launching of the new toolkit: People, The Root of Change
Facilitating Eye not for an Eye workshops
Facilitating Hawli w Hawalayi training for Animators
Launching of the Oral History Guide
Launching of Hawli w Hawaleye
Facilitating Eye not for an Eye workshops
Facilitating Oral History Workshops
Facilitating HWH workshops
An interactive "learning-by-doing" approach to oral history. It highlights oral history's role in conflict transformation by capturing diverse voices, documenting narratives, and promoting understanding about the past.
A project in partnership with forumZFD.
Steps was responsible for:
Leading and facilitating the review process of the guide, including facilitating peer review workshops, and setting the knowledge development process with the team involved.
Co-developing the content alongside the team involved, with a special focus on conflict transformation.
Designing the website and ensuring accessibility and user-friendliness.
Check out the website Reimagine the Past to access the guide and learn more about the transformative power of oral history.
A participatory and discovery-based toolkit for volunteers, activists, teachers, or anyone interested to know more about conflict transformation and the culture of non-violence. The aim is to make conflict transformation concepts and applications accessible to people in different communities.
A project in partnership with forumZFD.
Steps was responsible for:
Updating the content and activities of the previous toolkit, including a review process with those who implemented the toolkit over the years.
Designing the toolkit in a visually engaging and user-friendly way.
Steps continues to facilitate yearly Eye not for an Eye workshops for activists, educators, and facilitators engaged within their communities.
A guide that focuses on knowledge and essential tools for community mediation, aspiring to be a reference for peace building activists, and to present the Syrian experience as one in the area of mediation within local frameworks.
A project in partnership with Mobaderoon and Swiss Peace.
Steps was responsible for:
Collecting and presenting mediation stories from community activists who lived through conflict and mediation in their environments.
Presenting the results and conclusions of a critical review of different mediation schools and references, and an attempt to add a new theory of change specific to this guide, based on a transformative approach and theory of human needs and non-violent communication.
An interactive and engaging resource designed for animators to work on conflict transformation and peace education with children during summer camps and informal activities. Until 2025, around 30 organizations in Lebanon have been trained on Hawli w Hawaleye and implement it with children from their communities.
A project in partnership with forumZFD.
Steps was responsible for:
Creating interactive activities for children aged 7 to 12, fostering personal growth, non-violent communication, conflict transformation skills required to cope with conflict, and play and sing during activities.
Creating an Animators Development Toolkit to enhance animators’ skills in conflict transformation, team dynamics, and understanding children's’ age group dynamics and contexts.
Facilitating the learning journey for groups, starting with the Animators Development Workshop (5 days), then HwH Activities Workshop (3 days), and shadowing the teams implementing HwH to support them.
Steps continues to facilitate yearly Hawli w Hawaleye learning journeys to groups and organizations working with children.
Facilitation for Change
Facilitation for Change
Steps has long been at the forefront of facilitation for change. Our approach to capacity development is grounded in participatory and interactive methods, ensuring that participants are actively engaged in the learning process. Whether in meetings, workshops, or conferences, we create dynamic, collaborative environments. Our team of diverse professionals tailors facilitation to meet each partner’s needs effectively. This includes:
Design and facilitate capacity development workshops, through a tailored approach customizing facilitation methods and content to align with the specific goals, objectives, and needs of partners and participants.
Ensure collaborative learning environments by creating an atmosphere of trust, openness, and mutual respect where participants feel comfortable sharing ideas, perspectives, and experiences.
Evaluate the effectiveness of facilitation efforts through feedback mechanisms and incorporating lessons learned to enhance future capacity development initiatives.
Facilitating dialogue sessions for women groups working on peace building
Facilitating Women Empowerment Workshops
Facilitating Women Take the Lead workshops
Facilitating Memory of Civil War workshops with women groups
Facilitating of National Strategy for PCVE
Facilitating the launch of Future Together project
Working with Adolescents in Conflict Settings
A training and coaching program for frontline staff working with adolescents. Steps designed and delivered the workshop for frontline staff and partners in four countries: Egypt, Yemen, Iraq, and Lebanon. In addition to adapting the content and tools to fit online modality and delivering it remotely.
A project implemented in partnership with Save the Children.
Women Take the Lead
Designing and facilitating a series of workshops over the course of five years around communication skills, transformational leadership, dialogue, conflict management, transitional justice with a gender perspective, negotiation and mediation, etc.
A project implemented in partnership with Women Now, elbarlament and Choose Love.
Dealing with the Past
Over the past eight years, Steps has been extensively engaged in developing materials and training different groups on dealing with the past, the memory of the civil war, with Ministry of Education and Higher Education (MEHE) specialists, history teachers, NGO activists and youth.
Each year, Steps facilitates three cycles on Memory of War for young people from Lebanon. A project in partnership with forumZFD.
Active Citizens
Steps was engaged in different interventions around Active Citizenship, with its core team members being Master and National trainers on Active Citizens toolkit. The experience varies from designing and delivering facilitators development workshops, designing and facilitating the networking event for British Council partners from different countries in the MENA region, Africa, Europe and the UK, designing and training facilitators from Lebanon, Palestine, Libya, Algeria, Jordan, Iraq, Tunisia, Morocco, and Yemen on the Active Citizens toolkit.
A project implemented in partnership with the British Council across many years.
Dialogue Facilitation for Women Groups on Reconciliation and Peacebuilding
Steps designed and facilitated 135 dialogue sessions for 250 women community members in Aarsal, Al Qaa Baalback, Tripoli, Aakar, Hasbayya, Khayzaran, Damour, Ein Remeneh, Cheyyah, Haret Naemeh, Batloun, and Mazraat Chouf.
A project implemented in partnership with UN Women, KAFA and Peace Labs.
Delivering Empowerment Workshops for Women
Promoting and delivering workshops for disenfranchised women in Lebanon, as part of the global program IMAGINE, designed to empower women in challenging life circumstances to envision and create new possibilities for their life, family and community.
Facilitation of National Strategy for Preventing Violent Extremism
Steps was part of the national team of facilitators for the different pillars of the national strategy that was implemented over the course of one year.
Future Together Now ll Project
Designing and facilitating the launching of the project with partner organizations, evaluation, planning of second phase, documentation of workshops and the closure of the project over the course of two years.
A project implemented in partnership with forumZFD.
An interactive "learning-by-doing" approach to oral history. It highlights oral history's role in conflict transformation by capturing diverse voices, documenting narratives, and promoting understanding about the past.
A project in partnership with forumZFD.
Steps was responsible for:
Leading and facilitating the review process of the guide, including facilitating peer review workshops, and setting the knowledge development process with the team involved.
Co-developing the content alongside the team involved, with a special focus on conflict transformation.
Designing the website and ensuring accessibility and user-friendliness.
Check out the website Reimagine the Past to access the guide and learn more about the transformative power of oral history.
A participatory and discovery-based toolkit for volunteers, activists, teachers, or anyone interested to know more about conflict transformation and the culture of non-violence. The aim is to make conflict transformation concepts and applications accessible to people in different communities.
A project in partnership with forumZFD.
Steps was responsible for:
Updating the content and activities of the previous toolkit, including a review process with those who implemented the toolkit over the years.
Designing the toolkit in a visually engaging and user-friendly way.
Steps continues to facilitate yearly Eye not for an Eye workshops for activists, educators, and facilitators engaged within their communities.
A guide that focuses on knowledge and essential tools for community mediation, aspiring to be a reference for peace building activists, and to present the Syrian experience as one in the area of mediation within local frameworks.
A project in partnership with Mobaderoon and Swiss Peace.
Steps was responsible for:
Collecting and presenting mediation stories from community activists who lived through conflict and mediation in their environments.
Presenting the results and conclusions of a critical review of different mediation schools and references, and an attempt to add a new theory of change specific to this guide, based on a transformative approach and theory of human needs and non-violent communication.
An interactive and engaging resource designed for animators to work on conflict transformation and peace education with children during summer camps and informal activities. Until 2025, around 30 organizations in Lebanon have been trained on Hawli w Hawaleye and implement it with children from their communities.
A project in partnership with forumZFD.
Steps was responsible for:
Creating interactive activities for children aged 7 to 12, fostering personal growth, non-violent communication, conflict transformation skills required to cope with conflict, and play and sing during activities.
Creating an Animators Development Toolkit to enhance animators’ skills in conflict transformation, team dynamics, and understanding children's’ age group dynamics and contexts.
Facilitating the learning journey for groups, starting with the Animators Development Workshop (5 days), then HwH Activities Workshop (3 days), and shadowing the teams implementing HwH to support them.
Steps continues to facilitate yearly Hawli w Hawaleye learning journeys to groups and organizations working with children.
Organizational Development
Organizational Development
Steps offers comprehensive organizational development services focused on driving meaningful change and enhancing effectiveness. We collaborate closely with partners to identify needs, challenges and strengths, develop strategic interventions, and facilitate processes. Our approach aims to unlock teams' full potential, promoting continuous improvement and growth. This includes:
Designing and facilitating organizational development processes based on the needs of the organization or team, such as developing strategic plans and conducting high-level strategic assessments, developing theory of change, building organizational or team vision and goals, and developing organizational structure.
Supporting the design and accompaniment of organizational change processes.
Developing and reviewing policies and procedures.
Enhancing team capacities and knowledge in areas such as strategic thinking and planning, mainstreaming gender, good governance, financial management, conflict management, and team building.
Facilitating of strategy work for Athar network
Supporting Women Peace Initiatives in Bekaa
Steps was responsible for designing and developing capacity building programs for more than 20 women peace initiatives focusing on organizational management skills such as strategic planning, project cycle management, financial management, human resources and reporting. Initiatives that stem from women’s needs and desire for change and reflect skills and experiences from previous trainings.
A project implemented in partnership with Women Now and elbarlament.
Organizational Development for a Local NGO
Steps was responsible for designing and developing an organizational assessment process and report looking at all aspects of the organization (culture, team, values, programming, relations & power, etc.), along with a findings report with practical recommendations moving forward for the organization.
Effective Monitoring and Evaluation
Effective Monitoring and Evaluation
Effective Monitoring and Evaluation (M&E) is essential for civil society organizations and groups, ensuring credibility and learning for impactful interventions. At Steps, we provide tailored support in M&E, focusing on planning, monitoring, evaluation, and impact assessment. Our approach emphasizes participatory methodologies in program design, aiming to catalyze change and enhance effectiveness through comprehensive guidance in program cycle management and proposal development. This includes:
Supporting organizations and groups in developing M&E frameworks and plans that align with their mission, goals, and activities and that are people-centric.
Facilitate reflection processes to collect lessons learned, best practices, and areas for improvement from M&E findings.
Design and deliver training to strengthen organizational capacities in M&E, including data collection, tools, analysis and reporting.
Conduct evaluation and impact assessments, including developing and implementing methodologies.
Support in understanding the context, including context and stakeholder analysis, power and relationship analysis, etc.
Assisting in the development of high-quality project proposals, including conducting needs assessments, defining objectives, outlining activities, and preparing budgets.
Facilitating of evaluation of FTN project with partner organizations
Facilitating evaluation of Future Together Now Project
Steps was responsible for supporting partners in implementing community assessment, supporting their organizational development, coaching delivery of workshops and assessing impact of Active Citizens project.
A project implemented in partnership with the British Council.
This process studied the impact of the Active Citizens project on the teachers, students and their surrounding community in Chekka, Zgharta, Klayaat and Rmeich. Steps implemented 5 focus group discussions (FDGs) and 9 in-depth interviews, covering as well the impact of the 8 social action projects (SAPs) supported by the project.
Reflection and Assessment of "Rainbow of Hope II" project
Steps was responsible for designing and facilitating the reflection of the project in three main areas in Lebanon.
A project implemented in partnership with Search for Common Ground.
Steps was responsible for designing and implementing the evaluation process for the Active Citizens (AC) program in Lebanon, with a focus on Most Significant Change, titled "Active Citizens Impact Quality Evaluation Study Report".
A project implemented in partnership with the British Council.
The evaluation looks at the past AC journey in terms of evaluation, learning and measuring the impact of the programme in local communities through CSOs, private sector, secondary public schools as well as with higher education and recommends future directions in Active Citizens.
The report starts with the background of AC in Lebanon, presents the most significant change stories that were collected and then proposes areas of improvement and key recommendations for British Council.
The most significant change stories were collected through in-depth interviews with key stakeholders ranging from AC facilitators, programme team, and partners.
Community-based Research
Community-based Research
Our diverse team of experts conducts targeted research on community issues to generate innovative ideas, aiming to address challenges and promote positive change. We use participatory methodologies like appreciative inquiry and human rights-based approaches to engage community members actively in the research process. We also design and develop a range of participatory tools and techniques to facilitate meaningful dialogue, capture diverse viewpoints, and promote co-creation of knowledge with community stakeholders.
This includes:
Design and implement participatory-focused research, including field research and utilization of online tools.
Develop and use a wide range of qualitative and quantitative data collection and analysis methods, such as KIIs, focus group discussions, interactive data collection workshops (using art or theater), etc.
Report research findings in a variety of formats, including policy briefs, recommendations, infographics, short reports, research papers.
Steps was responsible for designing and facilitating field research to ensure the voice and perspectives of adolescents, caregivers and stakeholders informs the SAP program design with a second objective to inform advocacy actions on the situation facing adolescents inside Syria.
A project implemented in partnership with Save the Children.
The consultations aimed to explore the adolescents’ experiences, priorities and needs stemming from the Syria conflict and the situation in Lebanon. More specifically, identifying:
Adolescents main aspirations and priorities, assets and capacities that will help them fulfil their aspirations and priorities.
Key barriers for adolescents to fulfil their aspirations and priorities, and their suggested solutions to overcome those barriers.
Caregiver’s and key stakeholders’ perspectives on the situation facing adolescents, their attitudes and perceptions towards adolescents.
Development of a Guidance Tool - Field Research
Steps was responsible for designing and implementing field research for creating guidance tools on conflict prevention, peace building and social cohesion programming with adolescents in the Arab region.
A project implemented in partnership with Save the Children.